We get a lot of questions about which hosting company to use for websites, from simple to complex. There used to be a time when we could point our clients to a solid hosting provider that would be ready to provide support at the drop of a hat. Not anymore. Unfortunately the whole hosting industry went through a reshuffling process and some of the major players are now consolidated under one company name. The service is poor and support is about as helpful as a monkey washing dishes (they do mean well, however).
We have more than 20 years of experience building, hosting, maintaining, troubleshooting websites and one thing we realized is that the more knowledgable and experienced your developer is the easier the issue with the server can be resolved.
We have more than 20 years of experience building, hosting, maintaining and troubleshooting websites. The one thing we have realized is that the more knowledgable and experienced a developer is, the more quickly the issue with the server can be resolved.
The following are real cases that came our way:
Recently we had a client who decided to get a dedicated server from a well-known hosting company (which shall remain nameless for our purposes). The pre-sales process went smoothly and he was promised a migration and set up of the account within 72 hours of purchase. However, after successful payment, support notified him that the migration is a courtesy service and they would get to it when they could. Four weeks later, we ended up doing a manual migration for him.
Another client of ours at another “shall remain nameless” large hosting company had a server related issue and started a live chat with the company’s support. A ticket was opened, and then closed without ever having resolved the issue. After much back and forth, shout outs on social media and tons of hours later, the issue was resolved.
Here’s is a post about one of our “favorite” hosting providers. It will give you a lot more details and experiences of other developers with different hosting companies.
In our experience it doesn’t really matter where you host as long as you have a good developer to troubleshoot the issue for you.